A Vet's Review of Petco Pet Insurance

by Frances Wilkerson, DVM

In October of 2022, Petco and Nationwide announced a multi-year partnership. According to the press release:
"Petco insurance offerings are expected to be delivered exclusively through Nationwide pet insurance in the future."

The comparison sheets will be updated when the new plans are released.

There is a possibility that if you buy a Petco insurance plan now, terms may change at renewal once the new plans take effect. In my opinion it is best to take a wait and see approach in this situation. Petco insurance was originally under PetCoach, LLC. PetCoach was recently acquired by JAB Holding Company. With Petco now partnering with Nationwide it is unclear how current Petco plan holders will be handled. Changes in underwriters can cause changes to premiums and coverage. I truly hope that those who currently have Petco Plans will be well taken care of.

Additional Comments Regarding All Pet Insurance Companies:

  • Make sure you research what customers are saying about the company. A company may have the 5 components that should be part of a pet insurance plan, but the company may not be a hit with customers. Sites to check include but are not limited to BBB.org, Yelp.com and PetInsuranceReview.com Things to look for include but are not limited to: How fast are payments paid?, What are customers saying about the pre-existing conditions policy?, How often are claims denied and for what reason?, What is the customer service experience like?, Are there issues with premium increases?
  • Check with your state's Department of Insurance to see if any complaints have been filed for the company you are interested in.
  • Make sure you understand what the waiting periods are.
  • Make sure you understand their bilateral conditions policy.
  • Make sure you understand any requirements that you must adhere to to maintain coverage.
  • Make sure you read the terms and conditions to get a thorough understanding of all exclusions.
  • Make sure you understand when and by how much your premium can increase.
  • If you change plan levels, there is a possibility that all medical conditions present under the old plan will be considered pre-existing in the new plan. Make sure you ask the company if this is the case.
  • For some companies, pre-existing conditions can be based on signs and symptoms alone, a diagnosis is not needed. For example, if your pet had a cough before you applied for pet insurance and this cough was discussed and written in the pet's medical record, there is the possibility that all future cough conditions, no matter what the cause, would be considered pre-existing - even if there was no treatment given. Make sure you ask the company if this is the case.
  • Pet insurance companies are businesses. The top priority of any business is to make a profit for their stakeholders. Pet insurance companies can and may change your rates and terms to meet that top priority. A change of business ownership or underwriters can also be a catalyst for changes in your rates and terms.

    When you purchase pet insurance make sure you have a realistic understanding of this and how it can affect you.

Additional Reviews:

24PetProtect | AKC | ASPCA | Bivvy | Companion Protect | Doggo | Embrace | Fetch | Figo | Hartville | Healthy Paws | Lemonade | ManyPets | MetLife | Nationwide | Odie | Petco | Pet Partners | Pets Best | Physicians Mutual | Prudent Pet | Pumpkin | Spot | Toto | Trupanion | Wagmo

**Disclaimer: This review is meant to supplement, not replace your own due diligence. Terms and conditions can vary from state to state. Before buying a pet insurance plan, confirm all information by contacting the company or reading the most current policy for your state. We will not be held liable for errors or omissions. If you see something that is incorrect or needs clarifying, please let me know.

**Copyright: You are more than welcome to link to this website, in fact, it is greatly appreciated. However, a lot of time, energy and effort went into the production of this material so please do not copy and paste the contents of this website into your website or written material.

If you use data from this website as a research point for your own website or written material, you must cite Pet-Insurance-University.com as the source.

All names, logos and trademarks in this site are the property of their respective owner(s).