Compare Figo Pet Insurance

Comparison Fact Sheet
Updated 8/19/2023

To get the most from these sheets, please read the Guide to Pet Insurance first.



Company Info
Company Name Figo
Also Known As / Affiliates / Partners Costco sells pet insurance through Figo

Figo was acquired by JAB Holding (a German private equity firm) in October 2021
Address 223 W Erie St
Chicago, IL 60654
Phone 844-738-3446
Website www.figopetinsurance.com
Plans That Provide Both Accident and Illness Coverage Figo Accident and Illness Plan *
States Covered Available in all states
Underwriter and AM Best Financial Strength Rating Insurance underwritten by Independence American Insurance Company which has an AM Best Financial Strength of "A-" and an Outlook of "Stable" as of 8/19/2023.

For the most recent ratings go to: AM Best
Year Company Started 2015

 

Policy Basics
Policy Term Not Clear.
Effective Date The Effective Date will be listed on the Declarations Page of your policy after you apply and are accepted.
Enrollment Age Pet must be 8 weeks of age.

There is no upper age limit.
Cancellation Policy Ask for a current copy of their insurance policy so that you may review their cancellation policy
Waiting Period 14 days for illness

1 day for injuries

6 months for orthopedic conditions.(Based on their sample policy, this may only apply to dogs, contact Figo to confirm)

According to Figo: "Orthopedic waiting period can be waived with a healthy orthopedic exam completed within the first 30 days of policy period"

**Waiting Periods can vary by state. See actual policy or contact Figo to confirm the waiting periods for your state.
Waiting Period for Cruciate Injury There is a 6-month waiting period for knee conditions. (See 'Waiting Period' section above)

If you have your pet examined by a veterinarian within the first 30 days of the policy and the medical record specifically notes that your pet does not have any pre-existing conditions relating to its knees, the 6-month exclusion will not apply.
Coverage When Travel Out of State or Country? You may visit any licensed veterinarian in the world.
Can the Price of the Policy Increase as my Pet Ages? Yes, the policy premium can increase as your pet ages. The premium may also increase due to inflation or other reasons.

Contact the company for more information on when and how by how much your premium may increase.
Does Coverage Stop Due to Age? No
What Happens when the Policy Renews? Chronic conditions will continue to be covered each year as long as you do not go over your maximum payout.

(See 'Max Payout' sections below)
Can the Price of the Policy Increase if a Claim is Filed? No
Choice of Vet? You may visit any licensed veterinarian in the world.
Money Back Guarantee? There is a 30 day money back guarantee. They will refund your money in full as long as you have not filed a claim.

*May vary by state
Surcharge for Visiting a Specialist or Emergency Clinic? No
Referral needed to Visit a Specialist? No
Pre-certification Required? No
Additional Requirements **See actual policy or contact Figo for a complete list of the requirements you are expected to adhere to in order to maintain coverage.
Pet Insurance Policy Available for Pre-Purchase Review? Sample policy available online

 

What's Covered
Species Covered Dogs and Cats
Accident/Injury -
Baseline Coverage		 Covers diagnostics and lab tests, surgery, treatments, hospitalization, prescription medications.

Exam coverage is available for an additional fee.
Illness -
Baseline Coverage		 Covers diagnostics and lab tests, surgery, treatments, hospitalization, prescription medications.

Exam coverage is available for an additional fee.
Behavioral Therapy Coverage Not Clear
Alternative Therapy Coverage At the time of this writing, Figo's Website says Alternative Therapy is covered when performed by a licensed veterinarian.

The Sample Policy says this coverage is excluded unless you purchase it as optional coverage.

**Contact the company for clarity and for a description of what types of Alternative Therapy are covered.
Pre-existing Conditions Policy Pre-existing conditions are not covered.

However, they may no longer consider a condition to be pre-existing if your pet shows no signs or symptoms within 12 months of last treatment. (Not available in all states.)

According to Figo, "A pre-existing condition is any injury or illness whose symptoms were showing before the start of your pet’s policy, or during a relevant waiting period...a condition is considered pre-existing whether or not it’s been officially diagnosed or treated; all that matters is when its symptoms first displayed."

Also the following are considered pre-existing according to their sample policy:
"...a. If a Pet has been diagnosed or treated for cancer or IVDD (Intervertebral Disk Disease) prior to the end of the Waiting Period any subsequent cancer or IVDD manifestation, diagnosis, or Treatment will be considered a Pre-existing Condition;

b. If a Pet has been diagnosed or treated for hyperthyroidism prior to the end of the Waiting Period, any hyperthyroidism Treatments and Medications are not covered, as well as Medications for any kidney, heart, and high blood pressure conditions that may develop;

c. If a Pet had Undiagnosed masses prior to the end of the Waiting Period, any mass, or condition where a mass is a Clinical Sign, is not covered, including those caused by cancer. If the cause of the mass that occurred prior to the end of the Waiting Period can be diagnostically narrowed down via cytology, unrelated conditions may be covered;

d. Orthopedic Conditions and Illnesses occurring or showing Clinical Signs during the Orthopedic Waiting Period, even if the Accident Waiting Period is complete (for Accident Coverage); and

e. If a Pet has been diagnosed, treated, or was showing Clinical Signs of renal disease prior to the end of the Waiting Period, any renal Treatments and Medications are not covered, as well as any related conditions that may develop. This includes, but is not limited to: vomiting, diarrhea, dehydration, constipation, blood pressure or pH issues, and cardiac complications."

**See actual policy or contact Figo for complete description of their pre-existing conditions policy.
Hereditary & Congenital Conditions Coverage [INCLUDED] Hereditary and congenital conditions are covered as long as they are not pre-existing and have not occurred during the waiting period.

These conditions are covered up to the Maximum Payout. (See 'Max Payout' section below)
Continual Coverage for Chronic Conditions [INCLUDED] Continual coverage for chronic conditions is included with the policy.

Chronic conditions are covered up to the maximum payout.

(See 'Max Payout' sections below)
Chronic Conditions Policy Chronic conditions are covered as long as they are not pre-existing and have not occurred during the waiting period.

Chronic conditions are covered up to the Maximum Payout. (See 'Max Payout' section below)
Cancer Coverage [INCLUDED] Cancer conditions are covered if they are not pre-existing and have not occurred during the waiting period.

Osteosarcomas (bone cancer) falls under the 6 month waiting period for orthopedic conditions. (See 'Waiting Period' section above)

According to their sample policy: "If a Pet had Undiagnosed masses prior to the end of the Waiting Period, any mass, or condition where a mass is a Clinical Sign, is not covered, including those caused by cancer. If the cause of the mass that occurred prior to the end of the Waiting Period can be diagnostically narrowed down via cytology, unrelated conditions may be covered"
Cancer Coverage Limits Cancer conditions are covered up to the Maximum Payout. (See 'Max Payout' section below)
Hip Dysplasia [INCLUDED] Hip Dysplasia is covered as long it is not pre-existing and has not occurred during the waiting period.

This condition is covered up to the Maximum Payout. (See 'Max Payout' section below)

There is a 6-month orthopedic waiting period. (See 'Waiting Period' section above)
According to Figo: "Orthopedic waiting period can be waived with a healthy orthopedic exam completed within the first 30 days of policy period"
Prescription Drug Coverage [INCLUDED]

Must be FDA approved, prescribed medications

**See actual policy or contact Figo for full list of inclusions and exclusions
Pregnancy Coverage [NO]
Routine/Wellness Coverage [OPTIONAL]

Routine/Wellness Coverage is available for an additional fee.

**See actual policy or contact the company for complete description of their Wellness Coverage
Vaccinations [OPTIONAL] - See Routine/Wellness Coverage above for details
Spay/Neuter [OPTIONAL] - See Routine/Wellness Coverage above for details
Dental Care (Routine) [OPTIONAL] - See Routine/Wellness Coverage above for details
Dental Care (Illness/Accident) [LIMITED COVERAGE] Non-routine dental treatment may be covered when related to a dental injury or illness, and if veterinarian-recommended dental care has been provided and there are no pre-existing conditions.

Does not cover removal of deciduous teeth.

**See actual policy or contact Figo for full list of inclusions and exclusions.
Bilateral Conditions Policy It is not clear what their Bilateral Conditions exclusion policy is.

**Contact Figo for a list of medical conditions that are considered bilateral for the purpose of exclusion and for a complete description of their Bilateral Conditions Policy
Coverage - Overview
(please read policy for full coverage details)		 Diagnostics and treatments due to illness and accidents.

[INCLUDED] Cancer, Prescription Medications, Hereditary/Congenital coverage, Alternative Therapy, Dental Illness/Accident (limited coverage), Continual Chronic Conditions Coverage (Refer to each category's section for limitations)

[Optional] Exams, Routine/Wellness Care, Routine Dental Care (Refer to each category's section for limitations)

**See actual policy or call Figo for full list of inclusion, exclusions, limitations and conditions.
What's not Covered - Overview
(partial listing, please read policy for full details)
  • Pre-existing conditions
  • Conditions that occur during the waiting period
  • Pregnancy
  • Grooming
...See policy for a complete listing

 

How The Policy Works
Reimbursement Choose from 70%, 80%, 90% or 100%
Deductible Annual deductible.

Choose from $100, $250, $500, $750, $1,000 or $1,500
Flat Deductible vs % Deductible Flat Deductible
Deductible Per Incident vs Annual Deductible Annual Deductible
How is Reimbursement Determined It is not clear whether reimbursements are based on UCR or Actual Vet Bill.

Reimbursements are calculated by applying your reimbursement percentage first then your deductible. This can lead to being reimbursed less than companies that subtract the deductible BEFORE applying the reimbursement percentage.
Max Payout Annually Choose from $5,000, $10,000 or Unlimited
Max Lifetime Payout Figo does not have a maximum lifetime payout
Max Payout per Incident Figo does not have a maximum payout per incident
Max Payout Based on Body System Figo does not have a maximum payout based on body system
Client Reimbursed or Vet Paid Directly You pay the veterinarian and then you are reimbursed after you file the claim.

 

Pricing
Approximate Monthly Costs Approximately $28 - $200 depending on your location, the options you pick, etc.

 

Additional Info
My Review Figo Review
What are Customers Saying? PetInsuranceReview.com and Yelp.com

Also check with your state's Department of Insurance to see if any complaints have been filed for this company
Better Business Bureau bbb.org
Additional Info  

*The information in the above charts applies to Figo pet insurance plans that cover illness and accidents. If your pet is only eligible for accident coverage, please contact Figo for details on that policy.

**Disclaimer: These charts are created based on my research. While I do my best to stay current, information can change quickly. Also, terms and conditions can vary from state to state. Before buying a pet insurance plan, confirm all information by contacting the company or reading the most current policy for your state. We will not be held liable for errors or omissions. If you see something that is incorrect or needs clarifying, please let me know.

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